FAQ's

FAQs | Funora Kids

Welcome to the Funora Kids Help Center!
Here you’ll find answers to the most common questions about our products, orders, and policies.

1. What is Funora Kids?

Funora Kids is a brand dedicated to creating fun, safe, and educational toys that help children learn, imagine, and grow.

2. How can I place an order?

Simply visit our online store, choose your favorite products, add them to your cart, and proceed to checkout.
We offer a secure and simple shopping experience with multiple payment options.

3. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across Pakistan for your convenience.

4. How long will my order take to arrive?

Orders are usually delivered within 2–5 working days after dispatch.
Delivery times may vary slightly depending on your location and courier service.

5. Do you charge for shipping?

We offer Free Shipping on orders above Rs. 2000.
For orders below that amount, a small delivery fee will be applied at checkout.

6. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please email us at funorakids@gmail.com within 24 hours of receiving your package.
Include your order number and photos of the item so we can resolve the issue quickly.

7. What is your return policy?

We offer a 14-day easy return policy for unused items in their original packaging.
To request a return, email us at funorakids@gmail.com with your order details.

8. Do you offer exchanges?

Yes! If you ordered the wrong product or need a different variant, we can arrange an exchange (based on stock availability).

9. Do you ship internationally?

Currently, Funora Kids ships only within Pakistan.
We’re working to expand our delivery options soon!

10. How can I contact Funora Kids?

You can reach us anytime at funorakids@gmail.com.
Our team is always ready to assist you with any questions or concerns.

11. Are your products safe for kids?

Absolutely! All Funora Kids products are designed with child safety in mind.
We use high-quality, non-toxic materials suitable for children.

12. How can I stay updated about new products or offers?

Still have questions?
No worries! Just email us at funorakids@gmail.com, and our friendly team will be happy to help. 💛